ONE STOP OPERATOR
The One-Stop Operator Manager oversee the functional operations of the comprehensive One-Stop Centers. Develops & implements strategies for operational & performance excellence, conducts partnership outreach, & is familiar with continuous improvement strategies related to customer service & customer flow.
Works in partnership with the core program partners on day-to-day operations of partner coordination & new partnership development. Ensures the implementation of partner responsibilities & contributions, assist in identifying duplication of services & streamlines processes in collaboration with core program partners. Implements policies established by the Administrative Entity & the Workforce Development Board. Ensures that One-Stop system performance is on target with overall goals & reports system activities & outcomes to Administrative Entity on a monthly basis.
Knowledge, Skills, & Abilities
Interpersonal skills to interface with various levels of employees, management, clients, & government representatives. Demonstrated planning, prioritization, & problem solving skills. Negotiates well & handles issues with diplomacy & tact.
Bachelor's Degree in Management, Organizational Development, Business Administration, or related field is required or 5 years of workforce development experience. Knowledge of workforce development programs (WIOA, TANF, Vocational Rehabilitation, Adult Education & Literacy, & Wagner Peyser). Project Mgmt. exp. preferred. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) Excellent oral, written, listening & presentation skills.
Send resume & cover letter to: SWAPDD, Inc., Attn: HR P. O. Box 767 Magnolia, AR 71754-0767
Closing date: 2/22/2019 An Equal Opportunity Employer. “Auxiliary aids & services are available upon request to individuals with disabilities”
Location/Region: Magnolia, AR (71754)